Policy Documentation
Terms & Conditions

Advance Payment & Cancellation Policy

This policy governs the terms and conditions for Purchase Advance Schemes and Sale Order Advances. By initiating an advance payment, the Customer agrees to the structured terms set out below.

01

Sale Order Advance & Payment Terms

  • Advance Requirement: The Company may, at its sole discretion, request the Customer to pay a percentage of the total transaction value as an advance at the time of placing a Sale Order Advance.
  • Balance Payment: The remaining balance for the order must be cleared by the Customer prior to or at the time of the finalization of the transaction/service delivery.
  • Failure to Pay: Failure to remit the balance amount within the stipulated timeline shall be treated as a cancellation of the order.
02

Cancellation Policy

  • Payments received specifically against Sale Order Advances and Purchase Advance Schemes are, in general, non-refundable and subject to Terms & Conditions.
03

Rights of the Company

The Company reserves the right to refuse or cancel any order at its sole discretion due to:

  • Inaccuracies or errors in scheme details or pricing information.
  • Incomplete KYC or failure to provide additional verification/information required to process the advance.
  • Unavailability of the specific service or underlying asset related to the advance.
04

Refund Policy

Refunds, if any, under exceptional circumstances are processed based on the original mode of payment and are subject to the following conditions:

Digital & Online Payments

  • Banking Channels: Refunds for payments made via Debit/Credit cards or Net Banking will be processed as a reversal of the original transaction. This typically reflects in the account within 3–5 working days.
  • Wallets & Vouchers: Payments made via digital wallets, online vouchers, or gift cards are non-refundable to bank accounts. These amounts will be credited back to the original source of payment (if supported by the service provider) for future use.

Company Payout Solution

For faster processing of eligible refunds, the Company utilises the Company Payout Solution.

Eligibility

Used for manual payouts and transactions where the original payment gateway window has expired (aging more than 6 months).

Process

  1. A Refund Payout Link is sent to your registered contact number and email ID.
  2. Open the link and complete the mandatory OTP verification.
  3. Enter the bank account or UPI details where you wish to receive the funds.
  4. The refund is transferred instantly upon successful validation.
Expiry: If the payout link is not utilised before it expires, the refund amount will be credited to your Company Account by default.

Adjustments & Deductions

  • Promotions: If any coupon, discount, or promo code was applied to the original advance, the refund amount will be reduced by the value of that discount.
  • Freebies: If any promotional gifts or freebies were received as part of the advance scheme, the refund value will be reduced by the cost of those items unless they are returned in their original condition.